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"A value chain is a chain of activities that a firm operating in a specific industry performs in order to deliver a valuable product or service for the market. ... In Porter's value chains, Inbound Logistics, Operations, Outbound Logistics, Marketing and Sales and Service are categorized as primary activities.
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In this article, I attempt to analyze one service sector and then superimpose the Porter’s value chain over the same. It is the "ITIL 4 Service Value Chain" which relates much more to services industry.
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Primary activities of Porter’s value chain help companies to gain competitive advantage in the industry in which they are operating. Here the firms try to produce a superior value product and service.
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